VisualApplets Support Form & Product News

Product News

Product News via Email - PCN (Product Change Notification and News) Info Channel:

If you wish to get regularly informend about technical product news, product changes (PCN), and common product information, please feel free to send an email to with the subject "Product Info".

Support Form

Do you have any technical questions and statements? We encourage you to use our support form:


Company: *1
Last Name: *1
First name:
Email address: *1

PC system

Mainboard manufacturer and model:

Processor manufacturer:

Processor model and tact rate:

Main memory:


Disk memory:


PCI system:

VisualApplets is installed on the following operating system *2
Windows XP:
Windows XP 64bit:
Windows Vista 32bit:
Windows Vista 64bit:
Windows 7 32bit:
Windows 7 64bit:
Windows 8 32bit:
Windows 8 64bit:
Service Pack: *1


Main product *1:

Second product:

Serial number of main product:
Serial number of second product:
Number of main product:
Number of second product:

Other product:

Loaned product
Purchased product

Image processing system

Camera manufacturer and model: *1
Number of cameras:
Number of taps:

Type of Interface *3
GigE Vision
Other interface:

CL Performance Class *4 Type of Sensor *5
Base Configuration Gray scale camera
Medium Configuration RGB camera
Full Configuration Bayer camera

Type of Camera *6
Line-scan camera
Area-scan camera


Kind of software *1:


Software version *1:


Short, but detailed error description *1

Please fill in the marked fields:
*1 These fields are mandatory
*2 *3 *4 *5 *6 At least one of the fields has to be selected